PostNL is responsible for the processing of all personal data that fall within the scope of this privacy statement. By PostNL we mean all companies and services with a PostNL logo that fall under PostNL Holding B.V.

In this privacy statement you will only find information about the processing of your personal data. If you have any questions or complaints about our services or products, please contact our customer service.

This privacy statement is not about how we handle personal data of job applicants or (former) employees of PostNL. This is covered by a separate privacy statement. 

Personal data are data that say something about you, such as your name, address, email address or telephone number. But also data that we can link to you, such as your IP address or customer number. Some of these data are provided to us by you yourself. Other data are obtained by us if you use our services or products. Data of deceased persons are not personal data.

Special categories of personal data 

Special categories of personal data deserve more protection. This concerns genetic and biometric data, and data about your health, ethnic background, religious and political beliefs, sexual preferences, and trade union membership. Data on criminal offences, such as fraud, are also more sensitive in nature. We may process these special and sensitive personal data if:

• you have consented to such processing;
• this is required by law.

In this privacy statement you can read when we process special categories of personal data or sensitive personal data.

Legal bases (reasons) 

We always process personal data for a reason. The legal name for such a reason is a ‘legal basis’. These legal bases are described below. For each legal basis, we also indicate the purpose for which we process personal data and the data concerned. By processing we mean everything we do with your personal data. Such as storing, viewing, analysing, altering, deleting or transmitting them, for example.